top of page

Mobile Crisis Response

Eligibility Criteria 

Mobile Crisis Response services provide intensive short-term mental health care to non-hospitalized individuals (of all ages) experiencing an acute crisis of a psychiatric nature. The goal is to address and stabilize the acute mental health needs at the earliest possible time with ongoing services, avert hospitalization or re-hospitalization; provide a high assurance of safety and security in the least restrictive environment, and mobilize the resources of the community support system, family members, and others for ongoing maintenance, rehabilitation, and recovery.


The Comprehensive Needs Assessment must document the need for Mobile Crisis Response services. To qualify for this service, individuals must demonstrate a clinical necessity for the service arising from a condition due to an acute crisis of a psychiatric nature that puts the individual at risk of psychiatric hospitalization.


Individuals must meet at least two of the following criteria at the time of admission to the service:


  1. Having trouble in establishing and maintaining normal interpersonal relationships to such a degree that they are at risk of psychiatric hospitalization or homelessness or isolation from social supports. 

  2. Having trouble in activities of daily living (ADLs) such as maintaining personal hygiene, preparing food, and maintaining adequate nutrition, or managing finances to such a degree that health or safety is jeopardized.

  3. Exhibiting such inappropriate behavior that immediate interventions by mental health, social services, or the judicial system are or have been necessary.

  4. Exhibiting difficulty in cognitive ability (such that the individual is unable to recognize personal danger or recognize significantly inappropriate social behavior).


Individuals may not receive Mobile Crisis Response services when they meet the exclusion criteria below:


Exclusion Criteria:

  1. Individuals with medical conditions which require hospital care.

  2. Individuals with a primary diagnosis of substance use disorder.

  3. Individuals with psychiatric conditions which cannot be managed in the community, such as individuals who are of imminent danger to themselves or others.





CCS engages in providing goal-directed mental health skill-building training to enable individuals to achieve and maintain community stability and independence in the most appropriate, least restrictive environment.  Training services are provided in the following core areas:


  • Functional skills and appropriate behavioral training related to the individual’s health and safety


  • Activities of daily living which may include instruction in personal hygiene, clothing care, grocery shopping and meal preparation, housekeeping and coordination of work-related issues to ensure continued employment


  • Assistance with medication management which includes instruction in strategies to reduce the occurrence of missed doses, being an advocate for one’s self with care providers, and keeping record of dose changes and side effects experienced.


  • Monitoring health, nutrition, and physical condition.

Services Offered

Accepting Medallion 4, CCC Plus, and Medicaid Fee-for-Service plans from all VA Medicaid Managed Care Organizations including Aetna Better Health of VA, Anthem Healthkeepers Plus, Molina, Optima/Sentara, United Healthcare/Optum, and VA Premier.

Logos strip 2023 copy.png
bottom of page